FAQ's
Welcome to the Rúngne Wholesale FAQ, your go-to source for answers and support. Need more help? Drop us a line at partners@rungne.com, and we’ll get back to you in no time. Let’s gear up and get your business on the fast track to success!
Why choose Rúngne over other brands?
Here's exactly why;
- Quality and Durability: We use top-notch materials built to handle climbing and active lifestyles. Our gear stands up to your adventures and keeps going strong.
- Comfort and Fit: Designed with climbers in mind, our gear offers a fit that moves with you. Whether you're scaling walls or kicking back, you’ll feel right at home.
- Innovative Design: We’re all about integrating pro feedback into our designs. Our gear is crafted to enhance your performance and comfort.
- Sustainability: Eco-friendly materials and ethical manufacturing is important to us. We’re committed to keeping things green while delivering gear that performs.
What are the benefits of a wholesale account?
As a wholesale client, you’ll enjoy:
- 50% off our standard retail prices.
- Marketing support through Instagram posts announcing our partnership and access to promotional materials.
- A dedicated account manager for personalized support.
What is your order processing and delivery time?
For details on order processing times and delivery, please refer to our Shipping Policy page.
What are the shipping methods and costs?
Shipping costs are based on the delivery terms agreed upon between us and the retailer. For Delivery Duty Paid (DDP) shipments, the retailer will need to pay 50% of the estimated duties upfront with the order. We will provide details on available shipping options, including express and standard, at the time of order confirmation.
What are the payment terms for wholesale orders?
Initially, payment is required by card at the time of purchase. We offer flexible payment terms for established clients based on order size and history. Contact us to discuss potential terms and agreements.
What is the minimum order quantity (MOQ)?
For certain products, our MOQs are as follows:
- Magdust Chalk: 75 units
- Magball: 25 units
- Magjuice: 10 units
Currently, there is no MOQ for the rest of our products.
How can I edit my order?
To edit an existing order, please contact us as soon as possible at partners@rungne.com. Let us know the changes you need, and we will assist you in making the necessary adjustments before your order is processed or dispatched.
How can I track my orders?
Once your order is dispatched, you will receive tracking information via email. You can also log into your wholesale account to view the status and history of your orders.
What is your return and refund policy?
For detailed information on our return policy, please refer to our Refund Policy page.
How do I update my account information?
To update your account details, such as billing information or contact details, please log into your account or email us at partners@rungne.com with the necessary changes.
Who can I contact for support or more information?
Got questions or need a hand? Drop us a line at partners@rungne.com, and we’ll be on it. Or, if you’re looking for a quick chat, our live support is live 24/7. Hit the "message icon" on our site, and we’ll be right there with you.
